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faqs

General Information

What are your store hours?

Our stores are open Monday through Saturday from 9:00 AM to 6:00 PM. Holiday
hours may vary. Please check our website for updates.

Where is your store located?

Lagos:

  • 12 Wole Ariyo Street, Lekki Phase 1, Lagos, Nigeria. 100001
  • Ile Oja Mall, Opebi Link Road, Opebi, Ikeja Lagos, Nigeria. 101233
  • Matis Brass Mall 27 Castle Rock Ave, Eti-Osa, Lagos, Nigeria 104221

Abuja:

  • Shop CGF-08 Plot No 528, K City Plaza, Malabo Street, Aminu Kano Crescent,
    Wuse 2, Abuja, Nigeria. 900288

Port-Harcourt:

  • Garden city mall, 4 Old Aba Rd, Mini-Woji Road beside first rivers hospital,
    Rumuomasi, Port Harcourt 500102

Do I need to make an appointment to visit the store?

Appointments are not required, but we recommend scheduling one for personalized
consultations or private shopping experiences. You can book an appointment online or
by calling [Insert Contact Number].

Shopping Experience

What is the in-store pickup service?

In-store pickup service allows you to make a purchase via (social media, WhatsApp
or online) and pick up the item at a BOZ Jewelry. store location.

How can I place an order online?

Browse our collections on our website, select the items you wish to purchase, and
add them to your cart. Once ready, proceed to checkout and follow the prompts to
complete your order. For assistance, contact our customer service team via chat or by
phone.

What payment methods do you accept online?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and
bank transfers.

How can I be sure that the jewelry I see online is accurately represented?

We use high-resolution images and detailed descriptions to represent each piece
accurately. Additionally, you can visit any of our stores for a consultation with one of our
specialists to see items in real-time before purchasing.

Can I pick up items that I purchase online at any BOZ. store?

BOZ Jewelry. is currently offering an in-store pickup service at all our BOZ. stores in
Nigeria.

How long does it take for my item to be ready for pickup after payment?

For all In Stock items, you should receive the pickup notification email/message
within 24 hours. Please note, orders placed on Saturday and Sunday may require more
time to prepare. Please wait until you receive the in-store pickup notification
email/message before going to the store

Can I try on jewelry in-store?

Yes, you are welcome to try on our pieces. Our staff will ensure that each item is
sanitized before and after handling to ensure your safety.

Do you offer in-store customization services?

Absolutely. We offer bespoke jewelry design and customization. Our expert jewelers
will work with you to create a unique piece that reflects your vision. Schedule an in-
person consultation to start the process.

Shipping & Delivery

How do I place an order on bozjewelry.com?

Ordering on bozjewelry.com is easy and safe. Once you have found the item you
would like to purchase, click on the β€œAdd to cart” button to place it in your Shopping Bag.
Follow the directions through the checkout process to complete your order. Your order
will not be placed until the very end of the checkout process when you will be asked for
your payment information. You will receive an order confirmation email shortly after
completing your purchase.

Do I need to create an account to place an order?

Do I need to create an account to place an order?

What payment methods does BOZ accept?

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank transfers (where applicable)

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact our customer
service team as soon as possible. Once an order has been processed or shipped,
modifications may no longer be possible.

Is it safe to order on BOZjewelry.com?

Yes, it is safe to order on bozjewelry.com. Our website uses industry-standard
encryption technologies, and we ensure customer data is protected.

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